Support
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Frequently Asked Questions
How do I reset my password?
Tap "Forgot password" on the login screen and enter the email address associated with your account. You will receive a reset link within a few minutes.
How do I enable push notifications?
Go to Settings in the app and make sure notifications are turned on. You may also need to allow notifications for Neztio in your device settings.
I am not seeing my child's daily updates.
Daily updates are posted by your child's teachers throughout the day. If you are not seeing any updates, please contact your childcare center to confirm they are using the app.
How do I contact my child's teacher?
Open the Messages tab in the app. You will see conversation threads with your child's teachers and center staff.
How do I update my payment method?
Go to the Billing section in the app to view invoices and manage your payment details. Contact your center if you need to update billing arrangements.
Still need help?
Email us at hello@neztio.com