Guardians, Pickups and Emergency Contacts

Every person connected to a child lives on the Contacts tab of the child's profile. The same entry can be a guardian with app access, an authorized pickup, an emergency contact, or all three.

Adding a Contact

1. 1Go to Enrollments in the left sidebar and open the child's profile.
2. 2Open the Contacts tab and click + Add.
3. 3Enter the Full name, the Relationship (Mother, Father, Grandmother, Grandfather, Guardian, Nanny or Other) and Phone.
4. 4Tick Authorized for pickup if this person may collect the child, and Emergency contact if they should be called when you cannot reach a parent.
5. 5To give them the parent app, tick Invite to app and enter their email. They receive an invitation to create their account.

Three Different Things

• Guardian with app access: sees the child's day, messages and invoices, and can check in with the QR code. Give this to parents and legal caregivers.
• Authorized for pickup: appears on the Pickup Authorization report and the Pickups tab so front-desk staff know who may take the child. A neighbor or grandparent who collects on Tuesdays needs only this.
• Emergency contact: listed on the Emergency tab and called when parents cannot be reached. Does not grant app access.

One Person, Several Children

Add the same person on each sibling's Contacts tab with the same email. They see all their children in one app account.

Removing Someone

Open the Contacts tab and remove the contact. Their access to that child ends. If they are linked to other children, those links stay.