Contact the Neztio team

When something is not working, or you have a question the help articles do not answer, write to the Neztio team from inside Neztio. A real person reads every message and replies in the same place, so the whole conversation stays together.

Send a message

1. 1Click the question mark at the top right of the screen to open Help & Support.
2. 2Click Contact the Neztio team.
3. 3Under What is it about?, choose Problem, Question or Idea.
4. 4Write a short Summary, then the Details: what you were doing, what you expected, and what happened instead.
5. 5Click Send to the Neztio team.

The team usually replies within a few hours, Monday to Friday. Neztio also sees which page you were on when you wrote, so you do not have to explain where you were.

Read a reply

• A dot appears on the question mark when the team has replied.
• You also get an email saying you have a reply. For your privacy, the message itself is only in Neztio, so open Neztio to read it.
• Open Help & Support, click Contact the Neztio team, and choose the conversation under Your conversations. Each one shows Waiting for team, New reply, Replied or Resolved.

Reply and follow up

Write in the box at the bottom of the conversation and click Send. When the team marks a conversation Resolved, you can still reply: that opens it again.

Who can see your conversations

Only you and the Neztio team. Other staff at your center do not see them, so each person writes for themselves. Any staff member who signs in to Neztio on the web can contact the team, on every plan.