Late Fee Automation

Once a day, Neztio looks for invoices past their due date and grace period and adds the late fee you configured. You set the policy once; the follow-up happens without you.

Setting the Policy

1. 1Go to Billing in the left sidebar and click Billing settings.
2. 2Under Late fees, turn the switch on.
3. 3Choose how to charge when an invoice is overdue: Fixed amount, Percentage of balance, or Daily fee, and enter the amount or rate. Set a Maximum fee cap so a daily fee cannot run away.
4. 4Set the Grace period in days after the due date. Optionally set Warn families before applying so they get a heads-up email a few days ahead.
5. 5Click Save settings.

What Happens When a Fee Is Applied

• The fee is added to the invoice as its own line item, so the family can see it separately from tuition.
• The family receives an email that a late fee was added, with the new total.
• The invoice's balance and the family's Balance Due in the parent app update.
• Invoices that are disputed or written off are skipped.

Waiving a Fee

1. 1Open the invoice from Billing.
2. 2Next to the late fee line, click Waive.
3. 3Enter the reason. It is required and is saved in the Activity Log.
4. 4Click Confirm waive. The fee line shows as waived, the balance drops by the fee, and the family sees the new total.