Accepting Online Payments
Last updated 2026-09-29
This feature is included in the Growth plan and higher. If you do not see it in your account, your center is on a different plan. Compare plans
In this article
Neztio processes payments through Stripe. Families pay by credit or debit card, including FSA and HSA cards, or by bank transfer (ACH), from the parent app or from the payment link in their invoice email. The money is deposited into your center's bank account.
Connecting Stripe
- 1Go to Billing in the left sidebar. Until Stripe is connected, a banner at the top asks you to connect.
- 2Click Connect Stripe.
- 3Stripe asks for your business details, the owner's identity and your bank account. This is required by law for anyone accepting card payments.
- 4When Stripe approves the account, you return to Billing and can send invoices that families pay online.
Payment Types
- Card: credit and debit cards, including FSA and HSA cards.
- Bank account (ACH): usually cheaper for the center; bank transfers take a few business days to clear, so the invoice stays Open until then.
- The family chooses the method when they pay.
Payouts
Stripe sends collected payments to your bank on its payout schedule. Click Payouts on the Billing page to open your Stripe dashboard and see each deposit and the payments in it.
If you want families to lean toward bank transfers, tell them the option is there. You can also add a convenience fee to invoices under Billing settings; check your state's rules first.
Stripe cannot pay you out until identity verification is complete. If a payout is on hold, open the Stripe dashboard from Payouts and finish any items Stripe is asking for.
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