Accepting Online Payments

Neztio processes payments through Stripe. Families pay by credit or debit card, including FSA and HSA cards, or by bank transfer (ACH), from the parent app or from the payment link in their invoice email. The money is deposited into your center's bank account.

Connecting Stripe

1. 1Go to Billing in the left sidebar. Until Stripe is connected, a banner at the top asks you to connect.
2. 2Click Connect Stripe.
3. 3Stripe asks for your business details, the owner's identity and your bank account. This is required by law for anyone accepting card payments.
4. 4When Stripe approves the account, you return to Billing and can send invoices that families pay online.

Payment Types

• Card: credit and debit cards, including FSA and HSA cards.
• Bank account (ACH): usually cheaper for the center; bank transfers take a few business days to clear, so the invoice stays Open until then.
• The family chooses the method when they pay.

Payment fees

The software price is flat per center; online payments have a stated Neztio transaction fee plus Stripe processing fees. Recording a cash or check payment is free.

• Starter: 0.5% of each online payment, up to $5 for a card payment and $1 for a bank transfer.
• Standard, Growth and Pro: $0.50 for each card payment and $0.25 for each bank transfer.
• A failed payment has no Neztio fee. If you refund a payment, the Neztio fee is returned in the same proportion.
• Fees apply during the free trial.

Your center's fees, and any discount with its end date, are shown under Neztio payment fees in Billing settings. The Payments tab shows the Neztio fee for each payment.

Asking families to cover the cost of paying online

You can add a fee when a family pays online, by bank transfer or by credit card. Families see the fee before they pay and on their receipt, and your center receives the full tuition. Neztio does not receive any part of this fee.

1. 1Go to Settings in the left sidebar and make sure your center's State is set. The fee is not available until it is.
2. 2Go to Billing, open Billing settings, and find Online payment fees. It appears once online payments are on.
3. 3Turn on Bank transfer and enter the amount, up to $5.00 per payment.
4. 4Turn on Credit card if you also want a fee on card payments. The amount is not yours to set: it covers your card processing cost, at most 3% of the payment, and Neztio works it out for each payment. Debit and prepaid cards never carry a fee.
5. 5Under How families can pay without a fee, write how a family can pay by cash or check: where, and by when. Families always see this. Under The same instructions in Spanish, write the Spanish version, or tap Draft a Spanish translation and read the draft before you save; Spanish-speaking families see that version.
6. 6Click Turn on. Read the acknowledgement, tick I understand, and click Turn on again.

• The fee starts on invoices issued 10 or more days after you turn it on. Every family with a saved payment method is told by email and in the app the day you turn it on.
• From the day the fee starts, a family pays online only after accepting the updated terms once in the app; until then, cash or check is the only way to pay. Families on autopay are asked to accept by that day, with one reminder three days before; the notice shows how to pay without a fee right under the fee amount, and Review and accept opens a page with their saved payment method, the exact fee for it and the start date before they agree; a family that has not accepted by then has autopay paused and nothing is charged automatically. Accepting in the app turns autopay back on. Billing > Families shows Fee not yet accepted or Autopay paused next to each family, and the Online payment fees card shows the counts.
• On the pay page and in the parent app, families choose how to pay and see the total for each option before paying. With a card, they enter the card first, then see Online payment fee with the exact amount and a line explaining that it applies because the card is a credit card; a debit card shows that there is no fee. They can still change their mind.
• When you refund a payment, the fee is refunded with it: all of it on a full refund, and in proportion on a partial refund.
• The Payments tab shows the fee a family paid next to each payment, and the export has an Online payment fee (family) column. Year-end statements list these fees on their own line, separate from what was paid for care.
• In some states one or both options are not available, and the card shows a short note instead. In Colorado and Oklahoma the card fee is capped at 2%. You are responsible for making sure a fee is allowed where your center operates.

Payouts

Stripe sends collected payments to your bank on its payout schedule. Click Payouts on the Billing page to open your Stripe dashboard and see each deposit and the payments in it.