What Families See in the Parent App Billing Tab

This is what families see under Billing in the parent app. Share it during onboarding so the first invoice is not a surprise.

Invoices and Balance

Billing opens with the Balance Due and a list of invoices, filtered by All, Unpaid or Paid. Tapping an invoice shows each charge, any discount, the total, the amount due and any notes from your center.

Paying

• Tap Pay Now under the Balance Due and choose how much to pay: Full balance, Another amount or One invoice. The payment goes to the oldest invoices first, and anything over the balance stays as credit for the next invoice. Then the family pays by card (including FSA and HSA cards) or bank account. Each invoice updates to Paid as soon as its payment goes through; bank transfers take a few days to clear. Pay Now on an open invoice pays just that invoice.
• The invoice email you send also contains a payment link, for family members who do not use the app.
• Manage Payment Methods lets a family add, replace or remove a saved card or bank account.

If Your Center Adds an Online Payment Fee

When your center turns on an online payment fee, the family is told by email and in the app. From then on, after choosing how much to pay, Pay Now asks How would you like to pay? and shows the total for each option: Credit or debit card, with Includes a (amount) online payment fee, and Bank transfer with its own fee or No fee. One payment that covers several invoices carries one fee. Under the options the family sees how to pay with no fee at all, by cash or check, with the instructions you wrote.

• With a card, the family enters the card number, expiration date and security code, taps Continue, and then sees Tuition, Online payment fee and the Total before paying, with a line explaining that the fee applies because the card is a credit card. A debit card shows This is a debit card, so there is no fee. They can still choose another way to pay.
• From the day the fee starts, tapping Pay now first shows Before you pay online with Accept and continue; the family accepts the terms once and the payment continues. A family on autopay sees A change to online payments with the date to accept by, and how to pay without a fee right under the amount. Review and accept opens Review the updated terms, which shows their saved payment method, the exact fee for it, the start date and the authorization they are agreeing to. If they have not accepted by that date, Billing shows Autopay is paused with Turn autopay back on; nothing is charged automatically until they accept.
• The fee appears on the receipt and, at year end, on its own line of the tax statement, separate from what was paid for care.

Autopay

After signing a tuition agreement, the family is offered Set Up Automatic Payments. Once on, Billing shows Autopay and each invoice says Autopay enabled, so they know it will be charged on the due date.

History and Tax Documents

Payment History lists every payment with its status; a payment that carried an online payment fee shows Includes a (amount) online payment fee under it, and one that covered several invoices shows Covers (number) invoices and lists them when tapped. Tax Documents lets the family pick a year and Download Statement for their tax return.