💬Everyone
Parent Messaging
Last updated 2026-09-29
In this article
Messages keeps every conversation with families in one place, on the web and in the parent app. Messages are text, up to 2,000 characters each.
Sending a Message
- 1Go to Messages in the left sidebar.
- 2Click New message.
- 3Choose the family or guardian.
- 4Write your message and click Send. The parent gets a push notification and sees it in the Messages tab of the app.
Finding What Needs You
- Filters at the top: Today, All, Unread, Replies and Pickup.
- A thread marked Needs reply is waiting for an answer from your team.
- Search conversations finds a family or a word in past messages.
Writing Faster with AI
Suggested replies and Polish message help you answer clearly and warmly. Both are on every plan with a monthly allowance; the counter under the box shows how much is left.
Use Messages for one family. For something every family should read, use Announcements.
Messaging a Whole Room
- 1In Messages, click Message all families.
- 2Pick the Room. Neztio shows how many families will receive it, for example 14 families in this room.
- 3Write the message and click Send to 14 families.
- 4Every guardian linked to a child enrolled in that room gets it in their inbox.
Messages cannot be deleted by either side, so the record of what was said stays complete. Messages that trip the safety filter are held for review under Trust & Safety before the recipient sees them.
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