Trust & Safety Review Queue

Trust & Safety holds content that looks unsafe (profanity, harassment, threats, self-harm) before the recipient sees it, and puts it in a queue for a person at your center to decide. Go to Trust & Safety in the left sidebar under Compliance. Managers and center admins can open it.

The Queue

• Each row is one held item: when it was flagged, the Surface (Parent message, Staff message, Staff thread, Daily sheet, Announcement, Incident or Lead note), its Severity (Low, Medium or High) and the sender.
• Filter by Surface or Severity, or search. High-severity items are escalated automatically as well as listed.
• While an item is held, the sender sees it as Pending and the recipient does not see it at all.

Deciding

1. 1Click a row to open it. You see the full content, the sender and recipient, and which moderation categories fired.
2. 2Approve to release it. The recipient sees it for the first time and the sender sees it as sent.
3. 3Reject to keep it held. Write a short note for other reviewers; the sender only sees that the message could not be sent, never the reason.
4. 4Escalate when it needs the center admin or an outside authority. It stays held.

History and Settings

History lists what was decided in the last 7 days, searchable and exportable as CSV. Settings shows that the default policy is active; per-surface thresholds are not adjustable yet.

Every queue view, drawer open and decision is recorded in the Activity Log.