Autopay for Families

With autopay on, Neztio charges the family's saved payment method when an invoice comes due, so nobody has to remember a due date.

How Families Turn It On

• In the parent app, right after signing a tuition agreement, the family is offered Set Up Automatic Payments.
• At any time, from Billing in the parent app, under Manage Payment Methods.
• Neztio saves the payment method securely with Stripe; your staff never see the card number.

Setting It Up at the Front Desk

1. 1Go to Billing in the left sidebar and open the Families tab.
2. 2Open the family and click Enable autopay.
3. 3Enter the family's card or bank details in the Set Up Autopay window, with the parent present.
4. 4Save. The family shows Autopay on.

Encouraging Autopay

In Billing settings, turn on Require autopay. Families without autopay see a reminder in the parent app, and the Families tab shows autopay compliance, for example 18 of 24 families. Nothing is blocked for families who do not enroll.

When a Charge Fails

If a card is declined or a bank transfer bounces, the invoice stays Open. Neztio tries again automatically, up to three times over the following days, and emails both the family and you. A banner on the Billing page shows which family and why. If the retries also fail, the family pays another way or updates their payment method and pays the invoice themselves.